When will I get my order?

- Orders are processed within 1-3 business days. Once your order has been submitted we will e-mail you a confirmation of your order details.

- Delivery takes 3-14 days depending on the manufacturer. If your order will take any longer, we will reach out to you right away.

- We confirm the delivery with you ahead of time so it fits your schedule.

- Once your order has left the warehouse, we will then send shipping details and keep you updated on tracking information once obtained by our suppliers.

Don't want your product anymore?

- If you have customer remorse and don't want the product, returns are subject to a 15% restocking fee and the full price of return shipping. See our Returns Policy for full details.

If the product is defective?

- If the product is in bad condition when delivered or broken upon delivery, you must be sure to inspect the product right when it arrives.

- By this you can set up a complaint against the shipping carrier.

- You have 30 days to notify us with a problem, once passed 30 days you will not be able to return or notify us.

- If product is defected and you notify us we will handle it all !

Product Warranty

- Warranty is attainable to us. But this may vary depending on the Brand!

- Make sure to read the product description if the product is eligible for warranty.

- All warranty may differ by brand!

Questions? Email us at sales@fireplacebros.com.