Grand Canyon – Fire Bowl

Handcrafted and built to last, the Grand Canyon Fire Bowl brings ambiance, warmth, and luxury craftsmanship to your outdoor space. Designed for both style and performance, each fire bowl is American-made with reinforced concrete and a high-temperature UV-resistant finish ready to stand the test of time and the elements.

Perfect for poolside lounges, backyard patios, or luxury landscapes, these fire bowls create an elegant focal point with customizable color options and multiple ignition styles. Whether you want a modern minimalist look or rustic charm, Grand Canyon Fire Bowls offer flexibility without sacrificing quality.

Key Features:

• Two Size Options: Choose between 39″ x 14″ or 48″ x 17″ round models for the perfect fit in your outdoor setting

• Vented Installation: Designed for outdoor use only on solid surfaces with proper ventilation

• Dual Gas Compatibility: Supports both Natural Gas and Liquid Propane (hard plumbed setup required)

• Ignition Choices: Available in match-lit or 120V hot surface ignition for ease and control

• Premium Craftsmanship: Made in the USA from GFRC (Glass Fiber Reinforced Concrete) and finished with high-temp, UV-resistant paint

• Weather-Resistant: Built to perform in all climates with fade-resistant coloring dyed all the way through

• Customizable Appearance: Offered in five designer colors to suit any outdoor décor

• Compatible Accessories: Add ½″ fire glass, lava rock, cannon balls, or a realistic fire log set to personalize your fire feature

Compatible Fire Media:

• ½″ Fire Glass

• Lava Rock

• Cannon Balls

• Quaking Aspen Logs

• Arizona Weathered Oak Logs

• Western Driftwood Logs

Installation Requirements:

Shipping Policy

ORDER CONFIRMATION

The moment you place your order with us you will receive an order confirmation via e-mail from us. This means that we have received your order and pre-authorized your credit card for the purchase you have made.

As soon as we could confirm it's in stock, we process the payment and ship your order within 2-7 business days.

If your item is on backorder or unavailable at the time. We will reach out to you through e-mail and ask if you want to wait for the item to become available or cancel your order. 

A product being on Backorder will vary depending on the product this is due to that product's traffic. Although, most of our items are always in stock & ready to ship.

If what you choose is to wait for the item, we are obligated to charge your card when the decision is made, this is because we can only keep credit card authorizations in our system for up to 7 days. If not given a decision within 7 days or not charged within 7 days the order gets automatically canceled as we can't keep orders past 7 days.

FAST & FREE SHIPPING ON ALL ORDERS TO THE  U.S

Here at Fireplace Bros we are one of the only dealers that offer Standard Free Shipping within the Contiguous US. If you chose to shop with us. Expect your order to arrive within 2-12 business days through free shipping.

Once your item has arrived through the carrier. We insist and strongly encourage you to schedule your installation after the item has been received & inspected or install it as soon as you can if doing it yourself. For the case, Fireplace Bros want to ensure there is no product damage or missing parts.

Although, our orders tend to arrive safely, there could be some issues (including but not limited to damage, missing items, lost packages, etc) happen during shipping from time to time.

Disclaimer: Fireplace Bros is/will not be held accountable or responsible for any delivery mistake from the shipping company conducting business when the details & information we have provided and sent to the shipping company is correct. If your package seems to be lost or possibly stolen. Fireplace Bros will open a claim with the shipping company, this could possibly take up to 10 days to resolve.

We cannot make a carrier conducting operations move any packages any quicker. The time frame is not up to Fireplace Bros. We do not issue any refunds if your package is delivered at a later time than you wanted it. 

CUSTOM-MADE BRAND SHIPPING TIMES

Certain brands may require additional processing time due to their custom-made nature.

• In Warehouse: If the item is available in the warehouse, it will typically ship within 24 hours and arrive within our standard 7–14 day shipping timeframe.

• Custom Made: If the item is not in warehouse, it will be made to order, which may extend delivery to approximately 4 weeks.

We will notify you after your order is placed if your item requires custom production and provide updates throughout the process.

The following brands fall within this category: FireMagic, Videl USA, Le Griddle, Timber Stoves.

SHIPPING TRACKING

Once notified your order had left the warehouse, within 1 day we will send over tracking information to the e-mail you provided us when checking out your order. If there's a case of not receiving shipment tracking with us within the time frame of 8 business days. Please contact us at fireplacebros@gmail.com & provide the order number given to you when purchased and we will help.

We ask that you track your package online with us or on the phone with the carrier. Most shipping can provide an estimated delivery date. 

Please be sure to contact us if anything seems to go wrong or doesn't seem right with shipment tracking.

OUR SHIPPING CARRIERS

We ship orders using the most convenient and best ways in the U.S!

Our heavy orders & items will be shipped through freight via a freight carrier like R+L Carriers, Estes, SAIA, or popular carriers like Fed-ex or UPS. These types of deliveries & shipments are delivered curbside. 

There must be a delivery appointment, this is an adult signature when an order has arrived this is required to receive the shipment. Please be sure to inspect before signing (see receiving your shipment steps for more details).

Our orders on the smaller side (under 62 lbs). Will be delivered to your door without a signature or appointment requirement.

Curbside delivery service provides delivery of your item(s) to the curb at the end of your driveway(Does not include set up). The delivery driver will then take it off the truck and deliver it on curbside. 

SHIPPING OUR LARGE ITEMS

There must be an adult present during the time of the delivery to inspect for signs of damage on the package and sign the delivery receipt. If damaged write damage.

Soon as your shipment arrives at a nearby terminal, you will be contacted by the freight carrier, this is to schedule your delivery appointment. Most companies offer appointment windows (usually 3-4 hours) between 8:00 am and 5:00 pm, Monday through Friday.

For the trucking industry, Home Delivery means "curbside delivery" in a residential area. This means you may have to transport the product from curbside to inside. Either you use package moving equipment or want to open the package and take piece by piece inside the house.

Fireplace Bros will not be responsible for any missed delivery appointments. If you have scheduled a delivery appointment with your freight carrier and are not present and available for the time scheduled, you will be responsible for any of their fees that are incurred as a result of missing the scheduled time. This may include missed delivery and/or storage fees.

These fees must be paid before we can release your order for a re-delivery. If your delivery is not rescheduled within 2 business days, the shipment will be automatically returned to us by the shipping carrier. These types of returns are not eligible under a Free Returns Policy. If the order seems to be returned back to us, we will issue a refund back to your method of payment in the amount of the original order minus inbound and outbound shipping fees, and any associated missed delivery and/or storage fees.

RECEIVING SHIPMENT STEPS:

These steps will protect you in any case of problems or damages & will make your process that much easier if damaged.

- Inspect the box for any damage.

- Take a picture of the package before you accept it from the carrier even if it is not damaged. There may be something you missed

- Please don't rush to sign the carrier's delivery receipt:

• If you possibly didn't have the chance to open the box and thoroughly check your product, you could write "Subject to concealed damage" on the carrier's delivery receipt, then sign.
• If the item is damaged, write "Damage" on the delivery receipt, then sign.

-  Look over your delivery thoroughly & carefully. Be sure to report any damaged or missing items within 24 hours of a delivery. Report to fireplacebros@gmail.com. 

Please keep hold of all the original packaging. This includes shipping pallet if possible, in the case that a return is required.

SHIPPING FOR CUSTOM ORDERS:

For all custom orders, please allow approximately 2.5 weeks for production. Once the item is complete, it will take an additional 1.5 weeks for shipping and delivery, depending on your location. You will receive tracking information as soon as your order ships.

Returns Policy

Returns & Refunds

At Fireplace Bros we know that things happen, that's why we're happy to offer our customers our 30-Day No Hassle Returns/Exchange Policy. If a customer needs to return an item for ANY reason, they're able to do so within 30-days, just pay return shipping & restocking fee. It's as simple as that. 

All returns are subject to a 15% restocking fee based on the condition of the product upon completion of the return. 

Customers must reach out to Fireplace Bros in order to arrange the return, and to obtain a return authorization number. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund (we have to check to make sure the item is in good working order and there are no signs of product damage). Once your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within three days to three weeks pending your payment method and/or your bank's policy.

Products eligible for return/exchange must be like new, undamaged, and must contain all original product packaging and accessories.

If a product exhibits visible signs of wear and use or is missing items, to the extent that Fireplace Bros will no longer be able to re-sell the product as a "new" item, the returned product will be classified as a refurbished unit and a 40% restocking fee will be applied.

DAMAGES ON PRODUCTS

In the unlikely event that your product you ordered arrives damaged, you have two options of a return, item for a replacement or a full refund. We will of course ensure you are not responsible for shipping costs to replace or return your product.

This is as long as you report the damage issue within 24 hours and make a note on the freight delivery receipt that the item is damaged.

To report your damage,

Please take pictures of the damaged item(s) and the box with the shipping label visible and email them to us: fireplacebros@gmail.com within 24 hours after your delivery. 

We ask that you take a picture and inspect the packaging of the item before you accept the item from the carrier. It is obligated to make a note on the delivery receipt if you find any problems or damage to the packaging prior to the delivery agent leaving. This may visible damage like pallet breaks or shrink wrap torn or visible damage easily seen.

PLEASE DO NOT SIGN the delivery slip until items have been inspected.

LOST PACKAGES

 We recommend tracking the shipping of your order. In the unlikely event that your package says it has been delivered with the carrier and you have not received your product. Please be sure to report the lost package to us within 2-7 days after the tracking status shows delivered with the carrier.

If reported after the time frame mentioned, Fireplace Bros will not be responsible for any missing claims past the time frame.

If you are missing the product, please email us at fireplacebros@gmail.com

WHAT TO DO IF DAMAGED

-If there seems to be visible signs of damages to the packaging, please refuse the shipment or write "Damaged" on the delivery receipt, then sign.

- If you don't have a chance to open the box and thoroughly check, write "Subject to concealed damage" on the delivery receipt, then sign.

Fireplace Bros shall not be responsible for the replacement of damaged or cost of repairs if there is no written notation about the damage on the freight delivery receipt or if the damage was reported after 24 hours of the delivery.   

MISSING ITEMS

Please notify or email us at fireplacebros@gmail.com within 24 hours of product delivery if items are missing or product is missing.

CUSTOM ORDERS 

All custom orders are final sale and cannot be returned or refunded. Because these products are made specifically to your specifications, they cannot be resold or restocked. Please review all custom order details carefully before placing your order.

YOUR OWN CARRIERS

Fireplace Bros will not be responsible if you decide to use your own freight forwarder to ship your product. If you decide to export it, we will also not be responsible. We shall also not be mentioned in any export documentation.

Fireplace Bros will not be responsible for providing any replacement or refund for any damaged or defective items if using your own carriers.

Warranty

At Fireplace Bros, we are not the manufacturers — instead, we partner directly with a wide range of trusted brands to bring you their premium products. By working closely with these brands, we’re able to offer exceptional deals and value you won’t find with most retailers.

Please note that warranties vary by brand, as each offers its own coverage and terms. Below, you’ll find the warranty details provided by our brands.

Warranties

THE OUTDOOR PLUS / Videl USA

Click here for The Outdoor Plus Warranty

MODERN FLAMES

Click here for Modern Flames Warranty

THE BIO FLAME